Gardeners Shacklewell Terms and Conditions of Service

These Terms and Conditions govern the provision of gardening and related services by Gardeners Shacklewell to residential and commercial clients in the United Kingdom. By making a booking or allowing our gardeners to begin work at your property, you agree to be bound by these Terms and Conditions.

If you do not agree with any part of these Terms and Conditions, you should not proceed with a booking or use our services.

Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Client or you means the person, firm or company ordering or receiving services from Gardeners Shacklewell.

Company, we or us means Gardeners Shacklewell.

Services means any gardening, garden maintenance, soft landscaping, clearance, lawn care, hedge cutting, planting, seasonal work, or related services supplied by the Company to the Client.

Site or Property means the garden, grounds or outdoor area where the Services are to be carried out.

Scope of Services

Our Services typically include routine garden maintenance, one-off tidy-ups, lawn care, hedge and shrub trimming, planting, clearance of overgrown areas and other general gardening tasks. Any specific Services to be provided will be confirmed at the time of booking or in a written quotation where applicable.

We reserve the right to refuse or discontinue any Services that in our reasonable opinion are unsafe, unlawful or beyond our professional competence or equipment capacity. If this occurs, we will explain the reasons and, where possible, suggest alternative solutions.

Booking Process

Bookings may be made by contacting Gardeners Shacklewell and providing details of the Property, the type of work required and preferred dates and times. Bookings are subject to availability and are not confirmed until the Company has accepted the booking and provided a booking confirmation or quotation acceptance.

For larger or more complex jobs, we may arrange a site visit to assess the work before confirming a price and timeframe. Quotations are based on information available at the time and may be adjusted if the actual conditions at the Property differ significantly from those described or observed during any initial visit.

By confirming a booking, you warrant that you are the owner of the Property or have the authority of the owner or managing agent to arrange the Services and to grant us access to the Site.

Access to the Property

You must ensure that our gardeners have safe and reasonable access to the Property at the agreed time. This includes providing any necessary instructions for entry, ensuring gates or access routes are unlocked and free from obstruction, and that pets or other animals are secured.

If we are unable to gain access or if work cannot be carried out due to access issues or safety concerns, we reserve the right to charge a call-out fee or a proportion of the estimated service charge to cover our travel and time costs.

Client Responsibilities

You are responsible for providing accurate information about the Property, including any hidden features such as underground cables, pipes, irrigation systems, or other risks that may affect the work. You must inform us of any known hazards, allergies, chemicals, or treatments in the garden that may pose a risk to our staff.

You agree not to instruct our staff to undertake work that is unsafe or outside the agreed scope of Services. Any requests for additional work beyond the original booking may be accepted or declined at our discretion and may incur additional charges.

Fees, Pricing and Quotations

Our charges may be based on hourly rates, fixed prices, or a combination of both, depending on the nature of the work. All prices will be communicated to you before work commences, either verbally for small jobs or in a written quotation for larger projects.

Unless expressly stated otherwise, all prices are quoted in pounds sterling and are exclusive of any applicable taxes or statutory charges which will be added where required by law.

Quotations are valid for a limited period as stated at the time of issue or, if not specified, for 30 days from the date of quotation. We reserve the right to revise quotations if your requirements change or if there is a significant delay between quotation and commencement of work.

Payments and Invoicing

Payment terms will be communicated at the time of booking or in the quotation. For smaller or one-off jobs, payment is usually due on completion of the work. For larger projects or ongoing maintenance contracts, we may require deposits, staged payments, or regular invoices.

We may accept payment by cash, bank transfer or other accepted payment methods advised to you. You must ensure that invoices are paid in full by the due date stated on the invoice.

Where payment is not received by the due date, we reserve the right to charge interest on overdue amounts at the statutory rate and to recover reasonable costs of debt recovery. We may also suspend or cancel any further Services until outstanding amounts are paid in full.

Cancellations and Rescheduling

If you need to cancel or reschedule a booking, you should notify us as early as possible. For standard gardening visits, we generally require at least 24 hours notice. For larger jobs or projects, longer notice may be required and will be stated at the time of booking or in the quotation.

Where insufficient notice is given, we may apply a cancellation charge to cover our reasonable costs and loss of time. This may be up to a percentage of the expected service charge, depending on the nature and duration of the booking.

We reserve the right to cancel or reschedule a booking due to circumstances beyond our control, such as severe weather conditions, staff illness, equipment failure or safety concerns. In such cases, we will notify you as soon as reasonably possible and offer an alternative date or, where appropriate, a refund of any prepayments for Services not yet delivered.

Weather and Site Conditions

Gardening work is subject to weather conditions and ground suitability. Certain tasks cannot be safely or effectively carried out during heavy rain, frost, storms, or drought. We may decide to suspend, modify or postpone work if in our professional judgement the conditions would compromise safety, quality or cause damage to the garden.

Delays caused by adverse weather or site conditions will not constitute a breach of contract by the Company. We will work with you to rearrange the Services as soon as conditions reasonably permit.

Garden Waste and Waste Regulations

During the course of providing Services, our gardeners may generate green waste such as grass clippings, leaves, branches, plant material and soil. Handling and disposal of this waste will be agreed at the time of booking or quotation.

Where agreed, we can bag or neatly stack green waste within your Property boundaries for disposal by you or your local authority collection service. Alternatively, where we offer removal of green waste, this may incur an additional charge to cover labour, transport, and lawful disposal costs.

We comply with applicable UK waste regulations and licensing requirements. We will not remove or transport hazardous, contaminated or non-garden waste, including but not limited to building rubble, household rubbish, chemicals, electrical items, or sharp materials. It is your responsibility to arrange the safe removal of any such items from the Property before or after our visit.

We may refuse to commence or continue work if the Site contains waste or materials that, in our opinion, present an unacceptable risk to health, safety, or the environment. In such circumstances, a call-out or partial charge may apply.

Materials, Plants and Products

Where we supply plants, soil, turf, mulch, fertilisers, or other products, we will use reputable suppliers and reasonable care in selection. However, living plants and natural materials are subject to variations in growth, colour and performance, and we cannot guarantee specific results or longevity, particularly where we do not control ongoing care or maintenance.

Any estimated times for establishment, flowering, or coverage are approximate and may vary according to weather, soil conditions, pests, diseases, and the level of care provided by you after our work is completed.

Health, Safety and Insurance

We take health and safety seriously and will carry out our work in accordance with applicable UK health and safety legislation and industry practice. You agree to cooperate with any reasonable safety instructions from our staff while they are working at your Property.

We maintain appropriate public liability insurance for the Services we provide. Details of our insurance cover can be provided upon request. Our liability to you is subject to the limitations set out in these Terms and Conditions.

Liability and Limitations

We will exercise reasonable skill and care in providing the Services. If you are dissatisfied with any aspect of our work, you must notify us within a reasonable time so that we can investigate and, where appropriate, take corrective action.

Our liability for any loss or damage arising from the Services shall, to the fullest extent permitted by law, be limited to the amount paid or payable by you for the specific Service giving rise to the claim. We will not be liable for any indirect, consequential or purely economic losses such as loss of profit, loss of enjoyment, or loss of opportunity.

We accept no responsibility for:

Normal wear, tear or deterioration of plants, lawns or garden features over time.

Damage caused by pests, diseases, extreme weather, acts of nature or events beyond our control.

Damage or loss arising from inaccurate information provided by you, hidden defects or hazards at the Property, or any failure by you to maintain the garden once our work is complete.

Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other matter for which liability cannot legally be excluded or limited.

Complaints and Dispute Resolution

If you have a complaint about our Services, you should contact us as soon as possible with full details of the issue. We will investigate the matter and may request photographs, access to the Property, or further information in order to assess your concerns.

Where we find that the complaint is justified, we may, at our discretion, offer to rectify the work, provide a partial refund, or agree another suitable remedy. Our aim is to resolve disputes amicably, but if agreement cannot be reached, either party may pursue their rights through the courts as set out under the governing law section below.

Intellectual Property

Any designs, planting plans, layout concepts, or written materials created by Gardeners Shacklewell in connection with the Services remain our intellectual property unless otherwise agreed in writing. You are granted a non-exclusive licence to use such materials solely for the purposes of maintaining and enjoying your garden at the Property.

Data Protection and Privacy

We will collect and process personal information about you, such as your name, address and contact details, in order to manage bookings, provide Services and issue invoices. We will handle your personal data in accordance with applicable UK data protection law.

Your details will not be sold to third parties. They may be shared with our staff, contractors or professional advisers where reasonably necessary for the provision of Services, administration, or compliance with legal obligations.

Variation of Terms

We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking or quotation will apply to that specific engagement. Any material changes will be made available to you upon request or published in our standard documentation.

Severability

If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful or unenforceable, that provision shall be removed or reduced to the minimum necessary extent, and the remaining provisions shall continue in full force and effect.

Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.

You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising from or relating to these Terms and Conditions or the Services provided by Gardeners Shacklewell.

By proceeding with a booking or allowing our gardeners to commence work at your Property, you confirm that you have read, understood and agree to these Terms and Conditions.